Good to know

Come in, we´re open!

After an extraordinary winter, we are looking forward to a wonderful summer 2021 ...

... with many dear guests
... seeing familiar faces and meeting new acquaintances
... for wonderful summer hikes and time spent in fantastic surroundings
... easy living in relaxed Filzmoos

... AND MUCH MORE!

Good to know!

TO MAKE YOUR HOLIDAY PLANNING EASIER, YOU WILL FIND IMPORTANT INFORMATION HERE

WE ARE OPEN!

Generally applicable rules of conduct since 1st July 2021

The most important things at first glance

To protect our guests and employees, we would like to inform you about the generally applicable rules of conduct. Please follow the instructions of the employees.

Requirement  FOR YOUR ARRIVAL: PROOF OF NEGATIVE TEST, VACCINATION OR RECOVERYNegative COVID Test

  • You need to show a PCR test no older than 72 hours OR an antigen test no older than 48 hours. 
    Tests need to be issued by a medical authority; self-tests are for CheckIn not valid. Children under 10 do not need to show a test.
     
  • Vaccine Certificate
    The following vaccines are recognised: BioNtech/Pfizer, AstraZeneca, Johnson & Johnson, Moderna, and Sinopharm. You are considered "vaccinated" starting on the 22nd day after your first dose, lasting for 3 months. After the second dose, the validity extends for another 6 months. Vaccines that only require one dose are valid from the 22nd day after that dose.
     
  • Proof of Past Infection
    You can enter Austria for 6 months after a SARS-CoV-2 infection. Proof of antibodies is valid for 3 months from the test date.

COVID-19 TESTING AVAILABLE FOR OUR GUESTS:
- free of charge at the Covid-19 testing center Monday - Saturday from 5 until 7 pm
- Coronavirus self-test kits are availibal in the meiZeit Lodge. Please ask at the reception. 

  • Because of the 3-G rule, there is no longer a mask mandatory. Also for the employees. 
  • A mask must be worn in shops, public transportation, pharmacies and museums - everywhere where the 3-G rule does not apply.

Hygiene & Safety

The health of our guests and employees is always the top priority. To ensure this we will do everything necessary to be able to offer you and us the best possible protection. The large size of our hotel and the meiZeit concept enable us to plan well in numerous ways and give our guests a safe and relaxed holiday time with "distance". Strict hygiene regulations were part of our daily business even before the start of the pandemic. Extending these to the applicable regulations is easy for us in regard of maintaining the prescribed distances, as we have more than enough space to accommodate this both in our lounge and on our terrace.

CORONA MEASURES, hygiene and distance regulations in the meiZeit Lodge

  • Our entire team is given intensive training on important hygiene measures
  • The large size of our hotel with 16 rooms and a maximum occupancy of 30 guests enables us to adequately comply with the distance regulations.
  • Our large terrace offers seating for up to 70 guests – so every guest will find their own ‘feel-good’ spot, and will be able to maintain a safe distance from others.
  • Highly effective disinfectants are used to clean the rooms.
  • Between check-out and check-in or the next arrival, the respective room remains free for at least 1 day if possible.
  • Safety-points with disinfectants, disposable gloves and MNS masks are set up throughout the lodge.
  • Handrails, door handles, lift buttons and metal surfaces are generally disinfected several times a day.
  • So that you can continue to enjoy all the advantages of meiZeit, we have summarised some simple but effective rules of hygiene for a "safe" coexistence.
  • This information is posted at reception and in front of the buffet area. In addition, all information can also be found on the digital guest tablets in your room.

Breakfast buffet & cake buffet:

Our breakfast buffet continues to be richly stocked and is available to you with the usual variety and quality. Before entering the buffet area, please disinfect your hands, avoid human traffic jams and keep your distance.
The same rules apply to the afternoon cake buffet! We only take drinks orders at the table. In order to avoid human traffic jams, we ask you to refrain from ordering drinks at the bar. As soon as you have taken your seat, our service staff will be happy to come to you and take your requests.
 

Mouth and nose protection & disinfection

  • Because of the 3-G rule, there is no longer a mask mandatory. Also for the employees. 
  • A mask must be worn in shops, public transportation, pharmacies and museums - everywhere where the 3-G rule does not apply.

 

Wellness area and sauna

For extra relaxation, we have created a new, spacious wellness area in our hotel.
There are now even more places to relax, all in the familiar meiZeit style. This beautiful wellness area offers a relaxation room, a Finnish sauna, a herbal sauna, infrared relaxation armchairs, lounge chairs and a vitality bar with healthy snacks and fresh drinks.

The use of our wellness can be used without any restriction!

Covid19 - rapid test

If you or a family member show symptoms, there is now the opportunity to carry out a Covid19 rapid test STRAIGHTAWAY in the surgery at Filzmooser BergDoc Florian Zimmermann.
In this way, a corona virus infection can be excluded or confirmed within 15 minutes and you can be sure that you have maybe only caught a cold while hiking.
Please make an appointment at 06453/8577 or by email at ordi@bergdoc-filzmoos.at

 

CANCELLATION POLICY

We are particularly sorry that booked holidays are overshadowed by the corona pandemic. This situation is very stressful for everyone and reason enough for us to take one worry off your shoulders now.

SPECIAL RULES for summer 2021 (not including winter 2021/2022)

  • ALL bookings made for the summer season 2021 can be cancelled free of charge up to 14 days before arrival.
  • Cancellation after this period but up to 1 week before arrival 70% charged, less than 1 week 90% charged.
  • In the event of a no-show or early departure, 100% will be charged.

Why 14 days before arrival?
As we too have to calculate how we run our business more consciously with one another due to the new economic situation in all areas, we need this time frame for good planning.

Please keep in mind that if you cancel your booking as part of the cancellation policy for summer 2021, we will have to charge any cancellation costs incurred.
We therefore recommend taking out travel cancellation insurance every time. The Europäische Reiseversicherung offers Hotelstorno Plus insurance.
NEW: Despite the current status of a pandemic, Europäische Reiseversicherung also offers coverage in the event of Covid-19!

Details on this contract extension can be found here.
 

 

What happens to my deposit in the event of cancellation?

For existing bookings that are cancelled for Covid-19 reasons (border closure or illness), we are also happy to convert the deposit into a voucher.
This can then be redeemed within 3 years. Of course we will transfer the deposit back at your request if you prefer.

CORONA COUPON

Do you have a bad feeling about travelling and want to postpone your holiday?
Regardless of whether you are sick or not, we will be happy to make it easy for you in summer 2021:
You can convert your reservation into a voucher up to 7 days before arrival.
The voucher is then valid without an expiry date.

Travel cancellation insurance & Corona

We definitely recommend taking out travel (cancellation) insurance!

Travel security is now even more in demand and so we can refer to our insurance partner, the "Europäische 'Reiseversicherung", which is one of the few who also regards a CoVid19 illness as a reason for cancellation.
HERE for information about it. That gives you a better feeling when booking the long-awaited vacation, doesn't it!

 

last but not least ...

Don’t forget one important thing - we are a small, fine lodge hotel in idyllic Filzmoos.
No crowds and no big blocks. No intrusive events and overcrowded hotspots.

You will find many small places in the vicinity of our hotel! There are lovely corners and enough freedom of movement, whether in our Lodge Lounge, on our spacious terrace or in our Filzmoos mountains.

We, as your hosts, do our best to offer you relaxing holidays with the necessary discretion and distance - BUT with a LOT OF HEART!